Effective Date: January 1, 2025
At Zoopet (“we,” “our,” “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or purchase from our website, mobile app, or other services (collectively the “Platform”). By using Zoopet, you agree to this Privacy Policy.
When you use Zoopet, we may collect the following information:
Personal Identification: Name, email address, phone number, billing/shipping address.
Order & Transaction Details: Products purchased, order history, payment details (collected securely via payment gateways).
Account Information: Login credentials, preferences, saved addresses, wishlist items.
Device/Technical Data: IP address, browser type, device details, cookies, and location data for personalized experience.
Communication Data: Messages sent to customer support, reviews, or feedback.
We use your personal information to:
Process and fulfill your orders.
Deliver products to your correct address.
Provide customer support and respond to queries.
Send order confirmations, invoices, and shipping updates.
Recommend products and personalize your shopping experience.
Detect fraud, unauthorized activity, or policy violations.
Comply with legal and regulatory requirements.
We do not sell or rent your personal information. However, your information may be shared with:
Delivery Partners: To ensure accurate and timely delivery of orders.
Payment Gateways & Banks: To process secure payments and refunds.
Service Providers: Logistics, analytics, IT support, and customer communication partners.
Law Enforcement: If required to comply with legal obligations.
Zoopet Group Companies: For operations, promotions, and fraud prevention.
All sensitive data (like payment information) is encrypted and processed by secure payment gateways.
We use firewalls, SSL, and access controls to protect your data.
While we take maximum precautions, no platform can guarantee 100% security. You use Zoopet at your own risk.
Zoopet uses cookies and similar technologies to improve your shopping experience.
Cookies help us remember your preferences, track cart items, and show relevant offers.
You may disable cookies in your browser, but some features may not work properly.
As a customer, you have the right to:
Access, update, or delete your personal information via your account dashboard.
Request correction of inaccurate or incomplete data.
Opt out of promotional emails or SMS anytime.
Request account closure (subject to pending orders or disputes being resolved).
We retain your information as long as your account is active or as required by law.
Past order and payment data may be stored for accounting, audit, and compliance purposes even after account deletion.
Zoopet does not knowingly collect personal data from individuals under 18 years of age.
If we learn a child’s data has been submitted, we will delete it immediately.
Zoopet may include links to third-party websites. We are not responsible for the privacy practices or policies of those websites.
We may update this Privacy Policy from time to time. Any major changes will be communicated via email, SMS, or platform notifications. Continued use of Zoopet after updates means you accept the revised policy.
For privacy-related concerns or requests, please contact:
📧 Email: contact@zoopet.in
📞 Phone: +91 86395 64558
📍 Address: 10-12-433, Kotakommala St, Reddy and Reddy’s Colony, Tirupati, Andhra Pradesh – 517501, India
By using Zoopet, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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